What Is It?
Home Flow is like having a super-smart assistant that never sleeps. It was created by the owner of Rocky Mountain Pooper Scoopers (RMPS) to help home service businesses catch new customers and turn them into paying clients automatically. Think of it as connecting Facebook and Google ads, text messaging, email, and smart AI technology all together to talk to potential customers instantly, 24 hours a day, 7 days a week.
Before Home Flow existed, pooper-scooper companies had to have real people answer every single phone call, text, and Facebook message from potential customers. Then those same people had to schedule appointments and enter all the customer information by hand. Home Flow changed all that by doing the work automatically, so business owners can go home for the night or take a weekend off and come back to find their calendar completely booked with new appointments and all the customer details already saved.
What Problems Did It Solve?
Rocky Mountain Pooper Scoopers needed help with several big issues:
Getting Back to People Right Away
RMPS was sometimes slow to respond to messages from Facebook, Google, websites, and texts. This meant they were losing potential customers. Now they respond within 2-3 minutes with messages that sound just like a real person wrote them.
Talking to Each Customer the Right Way
Different customers need different messages depending on whether they’re brand new, thinking about it, or ready to book. The system figures this out automatically and sends the right message at the right time.
Working When the Office Is Closed
Nights, weekends, and holidays used to mean lost customers because no one was there to answer. Now the system works around the clock, but it’s smart enough to only send messages during normal hours (like 7:30am to 9:30pm, not at 2am when people are sleeping).
Handling Lots of Different Services
Rocky Mountain Pooper Scoopers offers over 50 different pricing options, and the system needed to remember all of that and match customers with the right services. It also remembers past conversations so it can follow up later with special offers.
How Home Flow Fixed Everything (Started December 2024)
Catches Every Lead: Every single inquiry from Facebook, Google, websites, or texts goes straight into the system automatically, no matter how long or short the message is.
Closes Deals Without Help: The AI talks to customers instantly and books 60% of all new leads without any human help at all.
Never Stops Working: It keeps conversations going 24/7 on whatever schedule you want, and it can talk to multiple people at the same time.
Amazing Results from Spring 2025
- Best sales day: March 23, 2025 – 14 new bookings in one day
- Most leads in one day: February 25, 2025 – 26 potential customers
- How many leads become customers: 60% on average
- Compared to last year: They closed about twice as many new customers with half the office staff
- Total people who asked about services: 832 inquiries
- Total new customers: Over 500 customers
- How much AI handles: 90-95% of all conversations
What About the Leads That Didn’t Book?
Every single inquiry gets handled – nothing gets missed. The leads that the AI doesn’t close get passed to real people in the office for personal follow-up.
More Cool Numbers
How fast they respond: Every lead gets an answer within 5 minutes. Starting summer 2025, if someone doesn’t respond, the system automatically tries again within 48 hours.
After-hours inquiries: 56% of people contact them outside normal Monday-Friday 8am-5pm hours.
Money saved: They completely stopped hiring extra seasonal office workers (usually 1-2 full-time people during busy spring season).
Want to See Home Flow Work?
Schedule a demo today and see how you can automate your entire booking process from start to finish without needing people to handle it upfront.